NEG (Network Engineering Group) is the group responsible for the conception, design, planning, implementation, security and operation of RedCLARA. Its functions are to develop the network, expand its services, improve its technical and operational characteristics, and monitor its performance and services provided.
In terms of service development and expansion of RedCLARA, the NEG is dedicated to:
Regarding the engineering plan, the NEG performs the following tasks:
RedCLARA’s Network Operation Centre, NOC, is provided by CUDI (Mexican NREN).
Based in Mexico City, the NOC deals with the everyday operation of the network. It is in charge of the everyday administration, control, monitoring and operation of all physical and logical infrastructures which make up RedCLARA’s backbone. Its work aims to ensure high levels of performance and operation of the network and its interconnections.
As RedCLARA’s NEG (Network Engineering Group), the NOC reports to RedCLARA’s Technical Committee, whose aim is to keep the network at the frontier of IP network advanced services. This objective must be fulfilled through the coordination of the NOC and the NEG. Furthermore, the Technical Committee must provide the best information and the highest possible flow of communications between both groups, protecting those technical and political issues of RedCLARA’s members.
e-Mail: noc@redclara.net
Phone: +52 556 394 0843
Skype: redclara-noc
SEG (Systems Engineering Group )is the area in charge of operating RedCLARA’s added value services. Its primary goal is to implement an extend the slot of dayly time for the support of the operation of services, optimizing human resources to achieve a higher level of service and to unify the processes to facilitate the communication with our internal and final customers.
The SEG is an area designed for the operation of services and has the following functions:
SEG operates between 0:00 AM GMT and 2:00 PM GMT, that is, from 7:00 AM in Brazil until 6:00 PM in Mexico, meeting the requirements of the community connected to RedCLARA in its complete workday.
The SEG has the following contact channels:
Skype: seg.redclara
e-mail: seg@redclara.net
Phone: + 56-2-25848618 Annex 511