NEG, NOC and SEG

NEG (Network Engineering Group) is the group responsible for the conception, design, planning, implementation, security and operation of RedCLARA. Its functions are to develop the network, expand its services, improve its technical and operational characteristics, and monitor its performance and services provided.

In terms of service development and expansion of RedCLARA, the NEG is dedicated to:

• Consolidating traffic exchange agreements with the Academic Networks of Asia-Pacific and Eastern Europe;
• Analyze RedCLARA's security;
• Designing the set of basic RedCLARA quality indicators;
• Carry out traffic analysis;
• Plan and install new national networks connected to RedCLARA;
• Install new network equipment such as routers, switches and transmission equipment.

Regarding the engineering plan, the NEG performs the following tasks:

• Define Routing Plan;
• Determine bandwidth needs;
• Establish available transport resources;
• Develop the Technical Plan;
• Discuss the Technical Strategy with the National Networks;
• Discuss Technical Strategy with partner institutions;
• Develop in accordance with the Engineering Plan thus built, the BELLA and BELLA2 projects;
• Implement the optical network of RedCLARA.

RedCLARA’s Network Operation Centre, NOC, is provided by CUDI (Mexican NREN).

Based in Mexico City, the NOC deals with the everyday operation of the network. It is in charge of the everyday administration, control, monitoring and operation of all physical and logical infrastructures which make up RedCLARA’s backbone. Its work aims to ensure high levels of performance and operation of the network and its interconnections.

As RedCLARA’s NEG (Network Engineering Group), the NOC reports to RedCLARA’s Technical Committee, whose aim is to keep the network at the frontier of IP network advanced services. This objective must be fulfilled through the coordination of the NOC and the NEG. Furthermore, the Technical Committee must provide the best information and the highest possible flow of communications between both groups, protecting those technical and political issues of RedCLARA’s members.

e-Mail: noc@redclara.net
Phone: +52 556 394 0843
Skype: redclara-noc

SEG (Systems Engineering Group )is the area in charge of operating RedCLARA’s added value services. Its primary goal is to implement an extend the slot of dayly time for the support of the operation of services, optimizing human resources to achieve a higher level of service and to unify the processes to facilitate the communication with our internal and final customers.

The SEG is an area designed for the operation of services and has the following functions:

• To attend the requirements, requests and reports of RedCLARA’s customers, related to the Portal services and infrastructure, providing a high level of service and maintaining a permanent communication about its changes and advances.
• To develop engineering and operation tasks in the systems (servers, MCU's, NAS, etc.) that are supporting the RedCLARA services. This activity should be developed with high standards of engineering and under the guidelines of the technical management of RedCLARA.
• To detect and solve problems with the systems and services of RedCLARA, keeping updated all the documentation of solutions and used procedures.
• To carry out other routine tasks of operation, such as monitoring systems, support for operating systems and information and internal support.

SEG operates between 0:00 AM GMT and 2:00 PM GMT, that is, from 7:00 AM in Brazil until 6:00 PM in Mexico, meeting the requirements of the community connected to RedCLARA in its complete workday.

The SEG has the following contact channels:

Skype: seg.redclara
e-mail: seg@redclara.net
Phone: + 56-2-25848618 Annex 511